Sunday, 4 December 2011

KFC: Activity,Input Process and Output


The activities involved within this organization:

KFC products are the main raw materials (Chicken, mashed potatoes, seasoning) determined by the head office supplier, usually raw materials (bread, beverage puree, vegetables, packaging, etc.)

Input
  • The menus are shown above the counter, instead there are also usual plastic panels menu’s in front of the counter .
  •  The customers can makes an order after choosing the menus they interested in.

Process

  •   Customers queuing while waiting for their turns.
  •  The counters worker will take the order based on customers has chosen.
  •   The workers will ring up the order and assemble partially-prepared ingredients to complete the order.
  •  The customer has to wait a few minutes while the worker was preparing the order.
  • The menus / meals were prepared after a few minutes waiting and ask for the payment form the counter.

Output

  • The customers pickup the meals after making a payment.
  • The customers will receive a receipt from the workers.
  • Take a seat as the place was a free sitting area.
  • Enjoy the meals / dishes.

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